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Anon @ 23:31 accepting that you have may been under the influence what you say remains errant drivel.

1. That a client complains does not allow an inference that there was a serious 'issue' or failure nor does it warrant the description of serious.

2. It is not a question of having anything to fear and therefore seeking to obfuscate or hide, rather more simply that the release of the data is meaningless.

We have something like 14,000 clients a year and about 40 formal complaints, of which probably 50% have reasonable grounds to complain. How does saying we have a 99.75% (rounded) satisfaction rating assist prospective clients?

3. When we make a mistake we accept we have erred and give a genuine apology and where appropriate make an offer of compensation. That we do so is wholly irrelevant to the standard of legal work that we do and the service we provide.

4. It may be news to you but a significant % of clients are a grinding rectal ache, some are less than wholly honest, many will not give clear and proper instructions, a significant number will not provide the documents sought or make payment as required and so on.