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My firm doesn't advertise, and we do not have a website (and don't want one). We thrive on repeat work from existing clients, and any new clients come by recommendation from our existing clients. We have no complaints against us, but I anticipate we will be targeted by the SRA when we make it plain to them that we will not be publishing non-existant complaints data to existing clients who wouldn't want to know, and to the world at large to whom we do not advertise.

Approaching the governing bodies of GPs, Surgeons, Surveyors, Architects, and any other professionals with a view to publishing complaints data, would be treated as a joke.

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