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Response to Anonymous@ 30 January 2018 12:08 GMT

While you make a good point, I must say this is an issue for solicitors. By not considering that they are consumers and they are customers making a purchase, solicitors are not necessarily listening to what they need to attract new business.

Ultimately, much of the general public are only looking for a one off purchase. They are shopping and they relate to shopping experiences. It is only misguided if you don't consider how prospective clients behave.

One further comment relates to the 'transparency' issue. Transparency should not simply be in fees but what is delivered throughout the 'purchase'. It is more important to demonstrate the value provided throughout the client journey, not just in costs presented early in the process.

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