Report comment

Please fill in the form to report an unsuitable comment. Please state which comment is of concern and why. It will be sent to our moderator for review.

Comment

We had to change our whole model when insurers started routinely contacting clients post submission of the CNF. Haven were by far the worst for this practice but it soon caught on amongst bigger insurers, who dressed it up as a means to verify that instructions had been given to us. Unfortunately the conversations soon moved onto to other matters including the severity of injuries, attempts to circumvent us, how they initially instructed us etc. In other words, an absolute free for all. We therefore tailored our model to delay sending the CNF until the cooling off period expired and warned clients in advance of submission of the CNF not to speak to any insurer. It prevents clients from being caught on the hop but does not prevent insurers from contacting them.

Your details

Cancel