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Reply to Mr Massey @ 13:40 GMT

And the rest of that chapter which is very important reads
.the severity of the neck injury;
.the intensity of pain experienced and the consistency of symptoms;
.the presence of additional symptoms in the back and/ or shoulder and/ or referred headaches
.the impact of the symptoms on the injured person's ability to function in the everyday life and engage in social/ recreational activities
.THE IMPACT OF THR THE INJURIES ON THE INJURED PERSONS ABILITY TO WORK
.THE EXTENT OF TREATMENT REQUIRED
.THE NEED TO TAKE MEDICATION TO CONTROL SYMPTOMS OF PAIN AND DISCOMFORT

I have highlighted the keys parts of that section simply because in most low value claims the claimant does not take time off work, does not receive the treatment recommended and does not take medication to control the symptoms of pain, yet you all fail to take that into account as your example clearly shows

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