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Claimant clin neg lawyer here - I would dismiss the appeal. The choice to leave was his, much as the decision to attend was. Yes, it was based on erroneous information, but he was not denied treatment by the hospital and the receptionist should not owe a duty of care when making a passing suggestion of an approximate and indefinite waiting time.

Would a reasonable person in that situation, concerned enough about their health to attend A&E, have simply waited the theoretical 5 hours to ensure they were treated? I would have. I'm afraid to say the Claimant has brought this misfortune upon himself, although he has my sympathy for the position he finds himself in.