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Anon at 09:00

Defendant public sector solicitor here - in a strange twist of events I would actually allow the appeal. Whilst the receptionist cannot be held to waiting times advice, knowing that the Claimant had a head injury, would it not have been reasonable to say he is likely to be seen as a priority and should wait to be seen? Seems a somewhat ill-advised a flippant comment by the receptionist in my view.

I am surprised at my own comments... I would usually be very quick to roll my eyes at claimant idiocy... I think I need gin...

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