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Anon at 12:15 - James Bowers said "not reflected in her salary". I don't think anyone is suggesting that she gets paid well. I do find it of concern that you appear to consider that a factor in how well someone should or should not do their job.

I agree personal responsibility is a factor. But are we really saying it is unreasonable to expect NHS receptionists to advise that a triage system exists that should see him shortly? Particularly when dealing with someone reporting a head injury??

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