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Well, can it be shown, as per Bolam:

(a) that the medical receptionist failed to act in accordance with a practice accepted as proper for an ordinarily competent medical receptionist and

(b) if it is alleged that there is such a supportive body of medical opinion, does the practice survive Bolitho scrutiny as being ‘responsible’ or ‘logical’.

Paragraph 51 of the judgment seems to sum this up well:

"Their function is to record the details of new arrivals, to tell them where to wait and to pass on relevant details to the triage nurses. It is not their function or their duty to give any wider advice or information to patients."

I don't think breach of duty can be established.

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