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This was never going to end prettily!
From the Judgment:
"27.The underlying claim was straightforward enough.
28.On 10 July 2008, Ms Bamrah visited a client in a block of flats owned by Gempride. Whilst leaving, she tripped over a doorstop in the floor, and fell heavily on her right side. She suffered no bony injury, but considerable soft tissue injuries to her right hand, arm and shoulder.
29.On 13 November 2008, Ms Bamrah wrote a letter before claim to a company in Gempride's group, understanding it to be the owner of the relevant premises. On 16 January 2009, Gempride's insurers (AXA Insurance ("AXA")) admitted liability on its behalf.
30.There then followed considerable exchanges concerning quantum. On 20 June 2011, Ms Bamrah issued protective proceedings in the Croydon County Court, the Claim Form indicating that the value of the claim exceeded £25,000 but not £50,000. However, on 22 November 2012, she served a schedule of pecuniary loss claiming nearly £750,000, which was increased to just over £900,000 on 8 January 2013.
31.Gempride through AXA made several offers of settlement, including a Part 36 offer of £50,000 on 18 March 2013. Ms Bamrah accepted that offer late, on 12 April 2013, on the basis that Gempride would also pay her costs."
So you've got an inexperienced solicitor, just set up, handling her own claim through her own firm who increases the value of her claim from under £50,000 to close to £1million and then settles for £50,000 which is where she should have started from. This has "nightmare client" written all over it.