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I have to agree with the comments by anonymous @ 14:13, we all know most claimant PI firms offer very little for the claimant in low value claims, the handlers are NEVER available, they generally have either no idea or no time to discuss quantum, they definitely have no idea on liability aspects or case laws.
And yes I am the insurance man, whilst I don't see the need in CMC's offering hire and repairs when insurers offer this as part of your comprehensive insurance, there is certainly more place for them than there is for PI Claimant firms when dealing with low value RTA's

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