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Reply to anonymous : 11:53 GMT

" How about bringing back support staff and secretaries rather than making fee earners do everything themselves"

My heart bleeds, I will go check my local pub very close to where I work and I will 100% certain that from 2pm onwards till about 7 its full of fee earners, paralegals and other staff from the nearby claimant form (whom I wont name) , I know this as I work in the same pub from 6pm (as I have 2 jobs) and this tradition has been the same for 20 months the pub has been opened.
The panel firm we use is exactly the same on a Friday after 2pm its pointless to try and speak to the file handler or anybody there and they are quite happy to tell us (who pay for their services) that they go the pub on Fridays and ALL finish early

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