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Banks have long used their muscle to prevent claims being made against them.
I remember some years ago a colleague had a client who had been told by a bank (which I will not name, but whose sort code starts 20-) which required, as a condition of her mortgage, that not only did she take out a new endowment insurance policy through the bank's agency but she also surrendered her existing endowment policy (incredibly bad advice). She raised the matter with that bank and asked if they had anything to comment as she intended to report this to the FSA (then the bank's regulator). The following day she received a call from a terrified client who said the bank had called her to say she must instruct the firm to say nothing more or they would call in her mortgage.
I cannot see that anything has changed.