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I hope that Maaike De Bie may inject some common sense into the legal team at Easyjet.
A year ago I had an EC Regulation 261/2004 claim for a delayed flight (not the sort of trivial few hours delay given bad press by Simon Calder, but rather three precious days of my and my wife's holiday lost) which Easyjet continually ignored or straight batted despite my explanation of why they were at fault, my emails to the chief executive (which, continuing the cricket analogy, he tickled around the corner but never acknowledged) and my polite suggestion that they refer my claim to a senior lawyer within Easyjet.
Eventually, after trying for nearly six months to make them see sense, I lost patience and went to adjudication by CEDR who speedily (a five weeks process from start to finish) found in my favour in all material respects and gave Easyjet 28 days to pay. I feared further delays but they paid within 14 days; not with an unsigned cheque but by bank transfer.
"What was all that about?" I asked myself. Those unused to the delaying tactics of insurers and others would have been worn down and one can only surmise that is what the airlines hope.
So good luck Maaike De Bie in your attempts to "steer the legal team at low-cost airline easyJet". Perhaps you might post your personal email address on Easyjet's website.