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It is a farce really and both consumer and lawyer both suffer: the consumer not getting redress if appropriate and the lawyer in limbo when complaints are without merit.
The trouble is, anyone who had an idea of what LeO was supposed to be about has left or were got rid of because they were too expensive. Another example of knowing the price of everything and the value of nothing. The staff LeO do have, though well meaning, do not have the technical ability to properly deal with the practicalities of practice.
Something needs to be done as the current system does not work.

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