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Not super-really related to the article, but an anecdote from about 10 years ago which still makes me chuckle in disbelief;

Got to work at 08:00, logged in but couldn’t open outlook (other email service providers are available). Called IT to log the issue, and they said they’d had some other people report the same issue, gave me a reference and said they’d update me. I walked around and spoke to the other 60-odd people in the office to let them know emails were down.

About 2 hours later, and following a meeting, a colleague asked if there has been any update. I didn’t have any missed calls and no post-it notes (other sticky paper providers are available) on my desk so I gave IT a call again. They said the issue had been fixed about 08:30, an hour and a half earlier, and people just needed to restart their systems to re-establish connection. I asked why they didn’t tell anyone and they said “We did, we emailed you”!

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