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08:22 and 08:49

I agree wholeheartedly with this approach, though we destroy after 1 year. Most of our correspondence is stored electronically (hosted platform) but the paper just gets shredded.

Clients are warned that this is our approach in our closing letter. If there is a claim then we can reconstitute the file from the electronic data save for any paper documents, and if they are key they can be scanned and added anyway before they are shredded.

I am also tempted to just wipe any electronic data too, and am mulling this over. If there is a claim then the claimant will have to prove what they allege and they'll have to provide the evidence.

I suppose the issue with wills is that if you store them you have a good chance of getting the probate work down the line. Perhaps the same with conveyancing, but to be honest I'd rather give everything back to the client to save the hassle of storage.