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Say your hourly rate for this type of work is an absolute bare minimum of £70 per hour (I know, it's less than garages charge...)

So you need to get through 2 per hour to cover your costs.

10 mins to get down name address and other essential 'Know Your Client' info (probably longer as many will not speak English as a first language).

That leaves 20 mins to understand the issues and give advice, make a note etc

Clearly it is unsustainable and anyone attempting it is asking for PII claims down the line.

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