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What fantastic verbiage, it could be from anyone from Northern Rail to Capita.

Realistically, what is going to change: Are they going to get better qualified staff, pay them a rate that stops them leaving in droves, focus the investigations on relevant issues and so on? If not this will be another notch on the executives quangocrat merry-go-round until such time as it is restructured and merged with the FOS.

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