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Re to anon 19 April 2019 09:03 :

That's kinda the whole point of why they are doing this.. As they don't want people putting claims in.. That's what this thing is about and the insurance industries aim..

Get potential claimants fed up trying to do it themselves through a system because it leads them round in circles and then they'll see its going to cost them a minimum of £180 so they'll just sack it off as its too much hassle..