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@08:25

What changed in your example case, if you are able to divulge, to take it from being a ‘portal case’ (an expression used, for present purposes, as lazy shorthand for being a case with a value of up to £25k) to a £400k case / settlement? Or was it perhaps started in the portal despite knowing that its value was always going to be (whether hugely so or not) greater than £25k?

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