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That's all right then.
He, like many others who think they know what is going on, on the ground, really need to take a bus or call citizens advice or sorry oh yes Shelter who have been busy for 15 years. Sorry we cannot answer your call right now, our housing advice info sheets might help otherwise call back another time. For years pro bono solicitors have been run off their feet. On and on, Just because no-one calls does not mean there is not a problem.