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You're all (Lawyers) looking at this wrongly. Yes times are changing, but none of you seem to want to be proactive about it! All I read from this article is that there are now 4,174 people that feel that Lawyers are too expensive or they don't understand the services!!
What about marketing to these people, or offering a two or five tier service. For £200 you'll tell them what to expect and fill the forms out for them, and you can bet that after the first traumatising hearing where they didn't have a clue what was going on they'll be back on the phone to ask you to come with them next time for £2k complete service. Make it clear to them you'll make sure this goes smoothly. You're all so wrapped up in the law you have forgotten the nuts and bolts of business. Get someone down to the busy courts handing out marketing leaflets - For christ sake what other businesses have a pool of potential clients nervous and approaching self realisation that they really really really actually shouldn't have done this alone!!! Even catch them at lunch, I bet some will want an immediate help in the afternoon?
I know things aren't easy but just because they're not walking through the door doesn't mean they wouldn't want your service if you ask them at a better time. Just trying to help so pls be nice....

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