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I don't understand the point of LeO.
Let's imagine a consumer goes into M&S and has a poor service experience. The consumer complains. M&S can decide to offer up some vouchers or do nothing. It's a matter for M&S. There's no Ombudsman scheme for that.
If I engage an accountant and I don't like the bill because I believe it is too high what can I do? Complain and pay less.
If I have already paid up front I can sue, if money isn't refunded and I have a valid legal claim.
The LeO fills this gap and creates an avenue for redress that doesn't apply to another other profession or business, as far as I am aware. Other professions or businesses have to breach a contract or be negligent to pay compensation. Solicitirs just have to be adjudged to have given poor service.
How on earth has this happened?

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