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Lets face it most complaints are people trying to get out of paying bills.

If those complaining had to either pay a fee up front and lost it if their complaint was not upheld or at least had to fork out £400 it was not upheld they would not complain in the first place.

Instead we have to deal with complainants who do not want to pay and use the Ombudsman as a tool to get bills cut down or cancelled.

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