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Either they'll make a new style of SRA to pay another load of quangocrats (Non lawyers so they don't prefer lawyers) the 6 figure sum to regulate Solicitors...so being regulated by someone who does not know a thing about law (that is the most plausible answer in this day and age) or they accept that Solicitors generally do all they can for their clients generally and there are a whole host of Solicitors being struck off/fined by the SRA to show that they do not prefer the word of a Solicitor if the case merits investigation.

Sometimes, it has to be accepted that the law is complex and we, as Solicitors, try to guide our clients through the regulatory, and legal, minefield to obtain the best outcome for our client. Expectations are a different thing to reality and if those complainers think they can do better...do it yourself as the Government is expecting you too...