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Technology reduces errors rather than risks creating more and it saves an unbelievable amount of time. That time is then used more profitably to analyse information and ensure each case is managed well. People don't mind paying for expertise. But none of us expect to pay for cumbersome outdated processes anymore. We expect our insurance companies to invest in the technology to quote over the phone. We expect even small retailers to make sure our purchases will arrive the next day. If they can't we look elsewhere. And that is what is happening in family law. Unregulated, unprofessional services are taking the work based just on promises to be quicker, more efficient and cheaper. And they are. And whether you like it or not the clients aren't sticking with the traditional approach. These unregulated companies don't even have qualified staff but people are still using them in their thousands. So we have to look at why that is (or give up). Embracing technology will make us efficient and competitive on price and frankly then we can get on with delivering the expertise we should be rightfully proud of. Conveyancers have been using technology for many years but that is only because they invested in it. And it is time for family law to do the same. So well done Alan.