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I LOVE the standardisation of processes. It can be a great way to avoid reinventing the wheel and of making sure that important pieces of information or advice are passed on at the appropriate time but I have severe concerns about this suggestion.

At the moment, when the litigant in person comes unstuck he or she can approach the court staff with the particular query or document and be directed to a source of help. Once that all goes "online" how is the litigant then to be assisted? Online helpdesk? Live chat? Staffed by the same calibre of people who so helpfully assessed the LA contract bids? Oh, purleeze...

It's bad enough with the new centralisation of the paper based system but how is the punter in this brave new world going to manage when there's no guarantee that the forms will even be right (Form E fiasco, anyone...?)

Will the last person to leave please turn out the lights...

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