A big reason for the drop in mediation is that, before April, most clients being referred to mediation were legal aid clients who needed to be referred in order to apply for a funding certificate.

Now it is often the case that the client who would have received legal aid cannot even afford to see a solicitor, so has no one to refer them to mediation; and little idea, if they know what mediation is, that they can refer themselves or that legal aid is still available.

Louise Taylor, Wilkin Chapman, Lincoln