![David Lester (senior partner at Blythe Liggins), Darryl Barnes, Jagdeep Sandher (head of dispute resolution at Blythe Liggins)[4]](https://d1d8vslyhr7rdg.cloudfront.net/Pictures/274x183/4/2/8/116428_davidlesterseniorpartneratblytheligginsdarrylbarnesjagdeepsandherheadofdisputeresolutionatblytheliggins4_981603_crop.jpg)
Deborah Evans
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Medical treatment
There is no evidence whatsoever that the availability of conditional fee agreements (CFAs) is a factor behind the increase of claims for medical blunders (‘Doctors blame "no-win, no-fee" for rise in legal actions’).
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By analysing data the LCS is better understanding who complains and why
By Deborah Evansthe chief executive of the Legal Complaints ServiceOver time, a complaints handler amasses a huge amount of information. Spending a little time and energy on analysis helps gain an understanding of who complains and who they complain about.
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Raising the standards of client care
At a recent event a solicitor asked me to sum up what the majority of the Legal Complaints Service’s work involves. My response was surprisingly simple. The problems cited most often by clients are: ‘The matter took too long and cost more than I expected.’
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Complaints and planning options
Your article ‘LCS to cut spend by 10% next year’ offers a number of assumptions about the future Office for Legal Complaints (OLC) and the role within it of Legal Complaints Service (LCS) staff (see [2008] Gazette, 4 December, 3).
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Getting better
Two recent announcements about the LCS have once again placed the spotlight on the effectiveness of the organisation.