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Shouldn't SRA be focusing on the standard of our profession and to ensure not admitting those undesirable characters who are not suited to the professional.

If I go to a see a doctor, I expect good advice and help to improve my health. I am not interested in making a complaint.

If I book a flight, I expect the pilots and engineers to do there job and to carry me to my destination safely, I expect good service from the crew members on flight and I am not interested in making a complaint.

Most people are perfectly capable of making a complaint. It's patronising for the SRA to think the public are not capable of raising their concerns if things go wrong.

More importantly what kind of message are we sending out to the public if we tell them in advance that things are likely to go south but you can make a complaint before we even start doing work, or frequently remind our clients that things are likely to go wrong.

I certainly do not expect frequent announcements from the flight attendants on my long haul flights informing me that if they crash the plane and we get killed, there is a form for my love ones to fill and my right to a complaint to the airlines.

I think it is high time for us as a profession to decide how we should be governed and what standard we must adhere to, as opposed to these non-sensical half-hearted measure to appease everyone else. We need our governing body to focus on the real thing and help to improve standards.