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Quit your whining SRA and just do something about the bad actors. Telling people to complain more after the event is like crying over spilt milk - it's not going to change anything. Anyone that is going to complain would have done so in the process and it's not our fault if people don't read anything they are given. How much are you going to baby the public?

Agree with some of the restaurant analogies below - like giving your customer the vomit bucket after a nice meal. Leaves a bad taste in your mouth . . .

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