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I note solicitors have a general satisfaction rating of 87% - up from 85% last year and from 79% when the survey was first carried out in 2012. No mention of the SRA's satisfaction rating which I suspect is near to zero.

We need to respond to the survey to register NO (even if the SRA take no notice of it). I do not have, and will never have, a website so that is one burden I do not have. If I am required to remind clients about their right to complain in my file closure letter I shall say the SRA require me to remind you etc, just as I do in my retainer letter. Fortunately I have sensible and intelligent clients.

Otherwise just no to this useless nonsense from a bunch of penpushers making work for themselves their effort to justify their existence.

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