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"To learn that they were ripped off with secret commissions including commissions "

They weren't secret. There was disclosure in the contracts. That someone just bought at the offer price without e.g. checking with a bank or Zopa or whatever is their problem. FCA blundered into this in 2021 when there was no need and is now trying to regain some face with a farcical scheme that goes way beyond what the SC said was required. Meanwhile banks can lose £12,000,000,000 off the balance sheet and the FCA whistles.