Report comment

Having some experience with these mass claims from years ago (anyone remember the RTB "scandal") I've been following this saga with interest.

I'm still waiting for an explanation of what "harm" a bog standard commission payment caused.

Like I can understand the issue where the broker set the APR. Thats a conflict of interest. I can also understand it's wrong to tell a punter you are "checking the market" when you were tied to a bank like in First Rand.

However if the commission didn't impact what the customer paid then what did it matter? You either accept the price or you don't.