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To be fair - as the poster above says - IF they achieve this, it will be pretty industry changing. I've been trying at my firm to move in this direction for the past year or two but it's not easy and takes a lot of data analysis, process mapping etc - tough for a firm to do individually. I'm convinced our clients want this (although I'm not sure all my partners are 100% with me!) but doing it is harder than I'd expected.

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