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Ok. This is nothing new really,either by QS or anyone else for that matter. Even your most loyal client wants to know what its going to cost these days. You tell him/her. That's a fixed fee isn't it in all but name? Try changing it later if you don't think so. And if you forget to say its going to be more, then expect the Legal Ombudsman to back your client.

Whats been wrong is not getting the fee high enough to start with, to deal with the various points that have been made. Think of the fee then double it. In my experience that's what the Co-op do, if the costs my clients say they have been quoted are anything to go by. Yet give the client a lower fee with a caveat and you will lose the client to the Co-op.

The profession needs to stop thinking like lawyers. Lose money on some but win on most. Have the confidence. Most estate agents work this way and well,......