Report comment

That clients may be disattisfied is, in and of itself, no indication that the service or advice they have received is inadeqaute.

We give our clients clear, reliable and sound advice. Many times they do not like the advice that they receive and frequently reject the same, before complaining.

Yes, at times some of our solicitors have failed to adequately update the client, progress the matter and so on and in such cases we apologise and recompense the client accordingly.

However in the vast majority of cases there is no cause for complaint; other than that the client will be found; for example (if not wholly liable) partially liable for running the pedestrian down on the pedestrian crossing.

A rhetorical question, but one that should be posed in any event, 'is it too much to ask to have regulators to have a working understanding of logic, evidence let alone legal practice?'

Finally 'legal services' are not a market which 'consumers' should be encouraged to enter. Clients require legal services because there is a problem which requires legal assistance / representation or a transaction which requires legal involvement. They should be no more encouraged to purchase 'legal services' than I should be encouraged to visit my GP or A&E department.