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Quite correct Anon 11.56, this regulation is all just a whingers' charter. It is to be noted how it is invariably free of charge. What is wrong with the courts if there has been a breach of contract, or negligence. If there has not been either of those what's the problem? As you say if the service is just shall we say 'shoddy' then the answer is, as you say, go elsewhere.

This system of complaints just encourages the client to go to any practitioner safe in the knowledge that a complaint to the ombudsman will sort things out. Why not just encourage him to find out who is the best practitioner in his area and go to him?

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