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Dear MoJ spokesperson, it seems the spokesperson for Capita must be a near relative of yours. Interpreters don't turn up regularly. The idea that the true complaint rate is 1.7% is laughable. The taxpayer is being defrauded by Capita. But then the MoJ doesn't really give a damn so long as it's cheap. The Jystice systems created by Grayling are cheap imitations of once great systems.

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