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I must comment on your final comment; "Now insurers have to trust claimant lawyers to carry out the necessary checks on clients, and assume that every claim coming in is genuine. The acrimony and suspicion has to stop now".

I have worked and dealt with fraudulent type claims (having ever settled 5 claims, all the others I had concerns on I followed through and managed to reject the claims) for a number of years now, I and my colleagues have never had one claimant solicitor firm inform us that they have concerns and will deal with them accordingly. When concerns are raised they are ignored and never delved in to by the respective firms.

In our cases we inform those firms about the concerns and that they need answers, all the claimant solicitors do is either go quiet or dispute the concerns with no justification or substance in their arguments.

How can we trust this attitude towards issues that are raised by claimant firms and assume they are dealing with concerns (especially when in your other posts on this site you write about long standing firms and their solicitors committing fraud), especially when the perception is that concerns are ignored & the client isn't looked in to. You need to admit claimant solicitors need to start looking in to their own clients and accepting an insurers concerns and deal with them.

I would love to see a claimant firm who went to an insurer half way through their claim and put their hands up and say – ok, you/ we have concerns, lets deal with them as quickly as possible, exchange details upon conclusion of the investigation and either validate the claim and pay it as genuine or dispute it as otherwise and work together.

I can imagine a barrage of comments after this by claimant solicitors disputing the above - I will say my perception is not evidence, however the whole industry feel like this.

If you are going to comment please be honest on how many cases you actually deal with the concerns raised and actively get to the bottom of the issues, or do you either go quiet or dispute the concerns without delving in to them.