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It's perfectly valid to review the effectiveness of the Legal Services Act and it is in Solicitor's interests to make sure that the "level playing field" promised does in fact exist. Why should there be a higher cost base and more regulation for solicitors than other legal providers?

Also, if the survey shows such dissatisfaction with legal services then it is appropriate to investigate.

If you are a good law firm with satisfied clients, a decent profit and a strategy to keep doing well then what do you really have to fear from this investigation?

This is a great opportunity especially for the smaller independent law firm.

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