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Anonymous 9.12. You are being ironic aren't you?

I'm all for the polluter paying but most of the profession is paying for not polluting. The reality of life for most of us at the chalk face dealing with the general public is that a huge amount of the complaints we receive are from certified fruitcakes or people who would cross the street for an argument. We have to indulge these people under the current mad regime as does LeO. They know that firms are on the hook for £400 and basically try to make your life a misery so you will eventually buy them off despite providing a good level of service to Mr or Mrs Bonkers from Barking.

But Anonymous 9.12 you don't deal with people like that do you?