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"Can you use non-lawyers instead of lawyers? Can you use technology instead of human beings? Do you have to do everything in real time… or can you do it virtually?’"

is this person a mouthpiece of the law lords with their "lawyerless online court" wild ideas? (ironic comment) and is he for real? (as my teenagers would say)
"Virtual" doesnt work for everyday non commercial work, many of my clients don't "do technology" . Besides, nothing beats seeing the whites of their eyes, that's how I judge whether a client is being less than truthful and that is how I decide whether to press on with arguments at Court (looking at the Judge's face). in many areas of the law (probate, family, etc) it is the personal, human, touch which is really important to people, who wants to deal with a faceless "virtual" computer "legal assistant" if their parent or sibling or child has just died or if they are splitting up from their spouse/partner. Finally I have grave concerns about who would be liable in a "virtual" or "lawyerless" situation. Who would the client sue if the virtual case manager cocked up? Sure as hell that person/robot wouldn't be insured....