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this is the question from HOC
“Please confirm you are familiar with the sellers and will verify they are the sellers and check ID to support same”

and here is the reply fro ACC
…
2) As explained to you over the telephone, prior to being approached to act on the sale we have no personal knowledge of Mr Dawson, but we confirm that we have met him in person and have seen his passport (and retain a copy of the photo page) together with utility bills etc showing his UK address as notified to us.

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