Report comment

"It is building an ‘advanced solution’ for the probate and estate administration business to simplify taking customer instructions and to speed up cases."

Tell me exactly when dealing with a distraught widow how do you offer an "advanced solution"?

Clients at his point in their lives want lawyers willing to show empathy and a delicacy at a very difficult time.

They do not want target driven individuals trying to sell them advice or products down the phone or otherwise.

This is quite apart from other issues vulnerability, and quite often an unwillingness by more mature people, to use technology demanded by an online legal services provider.