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When the dispute is really as to quantum mediation is beneficial. Otherwise it is about the mediator trying to scare the defendant into making a payment.

The issue really is about a set of rules which are not fit for purpose in sub 25K disputes or even sub 50K disputes. if a solicitor is not busy and has spare capacity (as most of the larger firms do) that solicitor will "load" the work and defer any criticism of him by saying he is simply complying with the rules.

Litigation is too expensive but making justice affordable is not about online dispute resolution or mediation (which as said above frequently costs more than a day in court),

Why not actually ask those in the profession at the coal face what really is needed?

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