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Dear Anon at 06.37
If a Solicitor were to overcharge then it is extremely easy and cheap for a client to challenge the costs. All he/she has to do is to complain to the Legal Ombudsman. It is a free service. So your suggestion that there is an issue is based upon what? Evidence or Prejudice? Do consumers complain about a lack of costs information? I doubt it very much given the content of the client care letter that Solicitors must send. My guess is that clients don't remember the costs information they were given at the outset-nor the reminders about how costs have increased and the likely final costs-which must also be given as the case progresses. If clients arent given costs information or repeated reminders of their costs liability then they can complain to the Legal Ombudsman.
If all that clients want is cheap legal services or costs certainty then all they have to do is shop around.
What Solicitors need to do is to get trained in Value Pricing and deal with costs in a face-to-face way rather than relying on the engagement letter alone. Those who discuss costs in much more detail secure more work and have far fewer complaints about costs.

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