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I think we need to draw a distinction between publishing broad price data and being transparent with a client in terms of the costs associated with their specific case. The latter is something we are already obliged to do under the SRA code of conduct, and thus there is already a means of redress if we fail to do this.

As to publishing broad price data, I feel solicitors have already explained why this is not feasible but for some reason nobody seems to be listening. We cannot quote for "handling litigation" any more than a restaurant can quote for the price of "a meal". Our websites would genuinely end up along the lines of "The cost of dealing with litigation could be anywhere between £500 and £500,000 + VAT, subject to multiple variables that are too numerous to list. Please contact us with the specific details of your case for a more accurate quote" Is that really of assistance to anyone?

Incidentally, how exactly are we meant to give clients information on the "quality" of the service? Given that mistakes and any hint of poor service are already treated seriously by the regulators, are we all just going to reassure clients that we happen to think our own firm is pretty good at the whole law thing?

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