Report comment

You write:
"However, the board's report says many felt more could be done to communicate legal issues in plain English, and provide plain English written information before and after face-to-face consultations. Some complained about affordability, particularly solicitors' costs when completing lasting power of attorney applications.

A lack of understanding of how legal processes work led to some older respondents being disappointed with the advice they received and with the time-scales for receiving a resolution.

Research on people with mental health problems shows 'considerable' concern about the cost of accessing legal advice, and considerable reliance on free services from advice-based third sector organisations and 'free first half hour' services offered by solicitors."
.................................................................................................................
Why not say this, instead:

Many wanted more legal advice in plain English, in writing before and after meetings. Some said that advice cost too much for a lasting power of attorney.
Some did not understand legal processes. They were disappointed with the advice and with the time-scales to resolve everything.
Research on people with mental health problems shows 'considerable' concern about the cost of legal advice, and considerable reliance on free services from voluntary advisers and 'free first half hour' services offered by solicitors.
..........................................................................................................
Better? So why didn't you write it that way?